Dutch-Speaking Remote Support – Portugal (Weekends Off)

Cross Border Talents; Lisboa; Remote; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Remote work

Relocation support

Job summary

Cross Border Talents in Portugal is seeking a Dutch and English-speaking Customer Support Agent to join a fast-paced fintech team in a remote capacity.

In this fully remote role, you will handle inquiries via phone and messaging, assist with payments and account questions, and ensure accurate documentation while delivering high service standards.

We value strong communication, problem-solving, and the ability to work independently within an international environment.

Qualifications

• Fluent proficiency in Dutch and English.

Responsibilities

• Handle customer inquiries through phone and written communication channels.
• Assist customers with payment transactions and account funding.
• Explain account information, payment processes, and product features.
• Investigate and resolve payment-related inquiries.
• Discuss payment arrangements with customers when needed.
• Update customer records and document interactions accurately.
• Identify customers requiring additional support and direct them to the appropriate teams.
• Maintain professional communication and high service quality standards.

Skills

Dutch language

English language

Job description

Cross Border Talents in Portugal is seeking a Dutch and English-speaking Customer Support Agent to join a fast-paced fintech team in a remote capacity.

In this fully remote role, you will handle inquiries via phone and messaging, assist with payments and account questions, and ensure accurate documentation while delivering high service standards.

We value strong communication, problem-solving, and the ability to work independently within an international environment.