Remote Dutch & English Customer Support Agent

Cross Border Talents; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Job summary

Cross Border Talents is seeking a Dutch- and English-speaking Customer Support Agent to join its international fintech team. This remote role is based in Portugal and follows a Monday–Friday 08:00–17:00 schedule, with weekends off.

You will handle inquiries via phone and written channels, assist with payments and account issues, and document interactions while upholding high service standards. Relocation support may be available for eligible candidates.

Qualifications

• Fluent in Dutch and English.
• Experience in customer service, retail, hospitality, or call centre is preferred.
• Strong communication, negotiation, and problem-solving skills.
• Able to multitask and manage priorities effectively.
• Proficient with Microsoft Office and computer-based applications.

Responsibilities

• Handle customer inquiries through phone and written channels.
• Assist customers with payment transactions and account funding.
• Explain account information, payment processes, and product features.
• Investigate and resolve payment-related inquiries.
• Discuss payment arrangements with customers when needed.
• Update customer records and document interactions accurately.
• Identify customers requiring additional support and direct them to the appropriate teams.
• Maintain professional communication and high service quality standards.

Skills

Dutch language

English language

Communication skills

Problem solving

Multitasking

Tools

MS Office

Job description

Cross Border Talents is seeking a Dutch- and English-speaking Customer Support Agent to join its international fintech team. This remote role is based in Portugal and follows a Monday–Friday 08:00–17:00 schedule, with weekends off.

You will handle inquiries via phone and written channels, assist with payments and account issues, and document interactions while upholding high service standards. Relocation support may be available for eligible candidates.