Dutch-speaking Customer Support Advisor – Fintech

Pkrecruiting; Portugal; Remote; EUR 18,000 - 24,000; Full time

Job summary

CloserHire is recruiting a Dutch-speaking Customer Support Advisor for a remote fintech platform. You will handle inquiries viaDutch across phone, chat, and email, while logging interactions in the CRM and resolving payment/account issues related to digital wallets.

Candidates should have 1+ year in customer service, with Dutch at C2 and English at B2+; fintech experience is a bonus. This fully remote role offers flexible hours from Portugal.

Qualifications

• C2-level fluency in Dutch and strong command of English (B2+)
• Minimum 1 year of experience in customer service or related environments
• Experience in fintech/finance is a plus
• Ability to work independently in a remote setting

Responsibilities

• Provide customer support via phone, chat, and email in Dutch
• Log and track interactions in the CRM system
• Troubleshoot payment and account issues related to digital wallet services
• Deliver timely, professional resolutions and maintain service standards

Skills

Dutch fluency

English proficiency

Customer service experience

Remote work ability

Job description

CloserHire is partnering with a leading global customer experience company to recruit a Dutch-speaking Customer Support Advisor for a top-tier financial technology platform that provides online payment solutions for individuals and businesses worldwide. This is a unique opportunity to work fully remotely, supporting customers with digital wallet and payment-related inquiries while being part of a fast-growing, international fintech environment. As a Customer Support Advisor, you will play a vital role in providing seamless assistance across multiple channels and helping users resolve payment and account-related issues. Your Role Providing customer support via phone, chat, and email in Dutch Accurately logging and tracking interactions in the CRM system Troubleshooting payment and account issues related to digital wallet products Offering clear, timely resolutions with professionalism and empathy Ensuring compliance with procedures and service standards Your Qualifications C2-level fluency in Dutch and strong command of English (B2+) Minimum 1 year of experience in customer service, hospitality, retail, or similar environments is preferred Experience in financial services, fintech, or internet-based companies is a strong plus Strong attention to detail, organizational skills, and problem-solving mindset Comfortable using PC-based tools, internet systems, and software applications Ability to work independently and manage responsibilities in a remote environment Collaborative, resilient attitude and customer-first mindset The Offer Fully remote working model from anywhere within Portugal. Opportunity to join a growing global fintech environment International, supportive, and multicultural team Career development opportunities within a global organization Comprehensive training and tools provided to help you succeed Flexibility and convenience of working remotely Notes: \"Monday to Friday - 08:00 to 17:00 Days Off - Saturday and Sunday\"