Remote Dutch-Speaking E-commerce Support Specialist

CloserHire; Lisboa; Híbrido; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Paid Training

Resumo da oferta

CloserHire is partnering with a leading global customer experience provider to recruit a Dutch-speaking Support Specialist for a remote role based in Portugal. In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries.

You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

Qualificações

• Native-level Dutch language required.
• Fluent in English recommended for cross-border communication.
• Experience in customer support or service roles is an advantage.
• Strong communication and problem-solving skills.
• Comfortable with digital tools and customer management systems.
• Ability to work independently in a remote environment.
• Customer-focused mindset with attention to detail.

Responsabilidades

• Provide customer support via phone and email, ensuring a professional and friendly experience.
• Assist with inquiries related to orders, deliveries, payments, and returns.
• Troubleshoot customer issues and provide clear, effective solutions.
• Act as a point of contact for external sellers, supporting their questions and needs.
• Provide information about digital products and platform services.
• Escalate and route more complex issues to the appropriate internal teams.
• Maintain accurate records of customer interactions and follow internal processes.

Conhecimentos

Dutch language

English language

Customer support

Communication

Problem solving

Remote work

CRM tools

Ferramentas

CRM software

Helpdesk systems

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience provider to recruit a Dutch-speaking Support Specialist for a remote role based in Portugal. In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries.

You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.