Remote Dutch-Speaking FinTech Customer Experience Specialist

Ignite; Braga; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

100% remote (Portugal)

Hardware provided

Fully paid training

Career progression

Meal stipend

Job summary

Ignite is seeking a Dutch-speaking Customer Experience Specialist to support Dutch account holders and commercial clients for an iconic online payments platform. This 100% remote role requires living in Portugal with NIF/NISS and entails handling transactions, security checks, and wallet features with elite service standards.

Candidates must be fluent in Dutch (C1/C2) and professional in English (B2). The position offers a fixed schedule, hardware provided, and a structured training path within

Qualifications

• Fluent Dutch (C1/C2) and professional English (B2) required.
• Residence in Portugal with valid work rights, NIF and NISS.
• Quiet home office with reliable internet connection.
• Experience in customer support, financial helpdesks, or e-commerce is preferred.

Responsibilities

• Manage incoming calls, emails, and live chat from Dutch clients with swift, secure solutions.
• Guide users through digital transaction steps, security checks, and account questions.
• Log customer communications and updates in CRM systems for accurate records.
• Collaborate with risk operations and technical support to resolve complex financial cases.
• Deliver a polished, professional service that reflects the fintech leader's reputation.

Skills

Dutch language

English language

Customer support

CRM usage

Tools

CRM systems

Job description

Ignite is seeking a Dutch-speaking Customer Experience Specialist to support Dutch account holders and commercial clients for an iconic online payments platform. This 100% remote role requires living in Portugal with NIF/NISS and entails handling transactions, security checks, and wallet features with elite service standards.

Candidates must be fluent in Dutch (C1/C2) and professional in English (B2). The position offers a fixed schedule, hardware provided, and a structured training path within