Dutch-Speaking Customer Advisor

Ignite; Braga; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Salary base €1,100 gross/month

Performance incentive €80 gross/month

Net meal stipend €7.63/day

100% remote from Portugal

Provided hardware

Training & career progression

Job summary

Ignite in Portugal is seeking a Dutch Customer Experience Specialist to support Dutch-speaking account holders and commercial clients on a leading online payments platform. You will handle transaction inquiries, security checks, and wallet features while upholding elite service standards.

This 100% remote role requires residing in Portugal with NIF/NISS and valid work rights. Ignite offers thorough training, clear career progression, and a multicultural work environment.

Qualifications

• Dutch (written and spoken) at C1/C2 with English at B2.
• Residence in Portugal with valid work rights, NIF and NISS.
• Quiet home office with reliable internet connection.
• Experience in customer support, financial helpdesks, or e-commerce is a plus.
• Strong active listening, empathy, multitasking, and emotional intelligence.

Responsibilities

• Manage incoming Dutch client inquiries via phone, email, and live chat, delivering secure solutions.
• Guide users through digital transaction steps, security checks, and account questions.
• Log customer communications and updates in CRM systems with accuracy.
• Collaborate with risk operations and technical support to resolve complex cases.
• Uphold a polished, professional service that reinforces the fintech brand.

Skills

Dutch language

English proficiency

Job description

Location & Workplace: 100% Remote (Must reside within Portugal with active NIF & NISS)

Language Requirements: Fluent Dutch (C1/C2) and Professional English (B2)

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Digital Payments)

Position Overview

Step into the field of secure digital finance and global e-commerce! We are searching for an engaging, service-driven Dutch Customer Experience Specialist to serve as the dedicated voice for Dutch-speaking account holders and commercial clients representing an iconic online payments platform.

In this role, you will assist customers with transaction inquiries, account security checks, digital wallet features, and platform guidelines—ensuring every interaction reflects elite service standards and total reliability.

Mandatory Prerequisite: This is a 100% remote position within Portugal. Candidates must already live in the country and possess active legal work entitlement, a local tax number (NIF), and social security registration (NISS).

Key Responsibilities

• Customer Interaction Management: Efficiently manage incoming phone calls, emails, and live chat inquiries from Dutch clients, providing swift and secure solutions.
• Technical & Account Assistance: Walk users through digital transaction steps, security verification processes, and general account questions.
• Administrative Documentation: Maintain precise records by logging customer communications, account updates, and ticket resolutions inside our CRM systems.
• Internal Network Collaboration: Partner closely with risk operations and technical support units to resolve complex financial cases.
• Brand Excellence: Deliver a polished, highly professional service experience that upholds the strong reputation of a global fintech leader.

Candidate Requirements

Essential Criteria:

• Linguistic Competence: Fluent C1/C2 command of Dutch (written and spoken) paired with a solid B2 working proficiency in English.
• Residency & Compliance: Physical residence in Portugal backed by valid working rights, active NIF, and NISS credentials.
• Home Office Infrastructure: A quiet home work environment with a stable, high-speed internet connection.
• Ideal Background: Prior experience in customer support, financial helpdesks, or e-commerce environments.
• Key Attributes: Strong active listening capabilities, natural empathy, aptitude for multitasking across digital platforms, structured detail orientation, and sound emotional intelligence.

Perks & Working Environment

• Salary: €1,100 gross/month base + €80 gross/month performance/attendance incentive + €7.63 net/day meal stipend
• Working Hours: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends off)
• Daily Meal Stipend: €7.63 net per worked day (issued via a dedicated meal card).
• Workplace Flexibility: 100% remote model allowing you to work from any region in Portugal.
• Provided Hardware: Complete IT setup delivered straight to your residence, including a corporate computer, professional headset, and secure login tokens.
• Training & Culture: Fully paid initial training program, structured career progression opportunities, and a supportive, multicultural work culture.