Dutch-Speaking Customer Advisor (Remote in Portugal)

Ignite; Braga; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

100% remote (Portugal)

Hardware provided

Fully paid training

Career progression

Meal stipend

Job summary

Ignite is seeking a Dutch-speaking Customer Experience Specialist to support Dutch account holders and commercial clients for an iconic online payments platform. This 100% remote role requires living in Portugal with NIF/NISS and entails handling transactions, security checks, and wallet features with elite service standards.

Candidates must be fluent in Dutch (C1/C2) and professional in English (B2). The position offers a fixed schedule, hardware provided, and a structured training path within

Qualifications

• Fluent Dutch (C1/C2) and professional English (B2) required.
• Residence in Portugal with valid work rights, NIF and NISS.
• Quiet home office with reliable internet connection.
• Experience in customer support, financial helpdesks, or e-commerce is preferred.

Responsibilities

• Manage incoming calls, emails, and live chat from Dutch clients with swift, secure solutions.
• Guide users through digital transaction steps, security checks, and account questions.
• Log customer communications and updates in CRM systems for accurate records.
• Collaborate with risk operations and technical support to resolve complex financial cases.
• Deliver a polished, professional service that reflects the fintech leader's reputation.

Skills

Dutch language

English language

Customer support

CRM usage

Tools

CRM systems

Job description

Location & Workplace: 100% Remote (Must reside within Portugal with active NIF & NISS)

Language Requirements: Fluent Dutch (C1/C2) and Professional English (B2)

Job Title: Dutch‑Speaking Customer Experience Specialist (FinTech & Digital Payments)

Position Overview

Step into the field of secure digital finance and global e-commerce! We are searching for an engaging, service-driven Dutch Customer Experience Specialist to serve as the dedicated voice for Dutch‑speaking account holders and commercial clients representing an iconic online payments platform.

In this role, you will assist customers with transaction inquiries, account security checks, digital wallet features, and platform guidelines—ensuring every interaction reflects elite service standards and total reliability.

Mandatory Prerequisite: This is a 100% remote position within Portugal. Candidates must already live in the country and possess active legal work entitlement, a local tax number (NIF), and social security registration (NISS).

Key Responsibilities

• Customer Interaction Management: Efficiently manage incoming phone calls, emails, and live chat inquiries from Dutch clients, providing swift and secure solutions.
• Technical & Account Assistance: Walk users through digital transaction steps, security verification processes, and general account questions.
• Administrative Documentation: Maintain precise records by logging customer communications, account updates, and ticket resolutions inside our CRM systems.
• Internal Network Collaboration: Partner closely with risk operations and technical support units to resolve complex financial cases.
• Brand Excellence: Deliver a polished, highly professional service experience that upholds the strong reputation of a global fintech leader.

Candidate Requirements

Essential Criteria

• Linguistic Competence: Fluent C1/C2 command of Dutch (written and spoken) paired with a solid B2 working proficiency in English.
• Residency & Compliance: Physical residence in Portugal backed by valid working rights, active NIF, and NISS credentials.
• Home Office Infrastructure: A quiet home work environment with a stable, high-speed internet connection.
• Ideal Background: Prior experience in customer support, financial helpdesks, or e-commerce environments.

Key Attributes

• Strong active listening capabilities, natural empathy, aptitude for multitasking across digital platforms, structured detail orientation, and sound emotional intelligence.

Perks & Working Environment

• Salary: €1,100 gross/month base + €80 gross/month performance/attendance incentive + €7.63 net/day meal stipend
• Working Hours: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends off)
• Daily Meal Stipend: €7.63 net per worked day (issued via a dedicated meal card).
• Workplace Flexibility: 100% remote model allowing you to work from any region in Portugal.
• Provided Hardware: Complete IT setup delivered straight to your residence, including a corporate computer, professional headset, and secure login tokens.
• Training & Culture: Fully paid initial training program, structured career progression opportunities, and a supportive, multicultural work culture.