Dutch-Speaking Customer Advisor

Ignite; Lisboa; Remote; EUR 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

100% remote

Equipment provided

Meal allowance (€7.63 net/day)

Attendance bonus (€80 gross/month)

Training program

Career development

Wellness initiatives

Zusammenfassung

Ignite is hiring a Dutch-speaking Customer Experience Specialist to support Dutch clients and merchants from a fully remote role based in Portugal. You will handle digital transactions, account management, and platform security with a focus on elite service standards.

You will engage customers across channels, guide them on wallet features, and ensure accurate CRM documentation. Strong Dutch and English skills, plus fintech experience, are valued in this role.

Qualifikationen

• Dutch language mastery at C1/C2 level (written and spoken).
• Professional English proficiency at B2 level.
• Residence in Portugal with full work rights, NIF and NISS.
• Quiet, reliable remote workspace with good internet.
• Fintech or customer care experience preferred.

Aufgaben

• Multichannel client engagement via phone, email and live chat for Dutch customers.
• Provide technical guidance on digital wallet features, transaction logs and account settings.
• Log and track all customer interactions in the CRM with high data integrity.
• Collaborate with regional helpdesks, risk, and back-office teams to resolve escalated cases.
• Represent the brand with high standards of professionalism and trust.

Kenntnisse

Dutch (C1/C2)

English (B2)

Jobbeschreibung

Location & Workplace: 100% Remote (Must reside anywhere in Portugal with active NIF & NISS)

Language Requirements: Fluent Dutch (C1/C2) and Professional English (B2)

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Online Payments)

About the Position

Are you passionate about digital finance and looking to represent a global leader in online payments from your home? We are looking for an articulate, driven Dutch-speaking Customer Experience Specialist to serve as the main point of contact for our Dutch client base, account holders, and online merchants.

In this role, you will address incoming queries covering digital transactions, account management, virtual wallet functionality, and platform security—ensuring every interaction reflects elite financial service standards.

Important Note: This is a 100% remote position based in Portugal. Candidates must physically reside in Portugal with valid work authorization, active NIF, and NISS documentation.

Core Responsibilities & Daily Duties

• Multichannel Client Engagement: Efficiently manage incoming phone calls, emails, and live chat inquiries from Dutch account holders, offering clear, secure solutions.
• Technical Guidance & Support: Walk users through digital wallet capabilities, transaction logs, account settings, and online platform tools.
• CRM Documentation & Data Integrity: Carefully log, update, and track all customer communications, case records, and follow-ups within our CRM infrastructure.
• Cross-Functional Collaboration: Partner with regional helpdesks, risk management, and back-office technical departments to resolve escalated financial cases promptly.
• Exemplary Brand Stewardship: Uphold exceptional standards of professional courtesy, trust, and accuracy representing a premier financial technology brand.

Candidate Profile & Qualifications

Essential Criteria:

• Language Mastery: Fluent C1/C2 level of Dutch (written and verbal) paired with strong B2 professional proficiency in English.
• Legal Residency: Current residence in Portugal supported by full working rights, NIF, and NISS numbers.
• Remote Workspace: A quiet home workspace featuring a fast, dependable internet connection.
• Preferred Experience: Previous background in customer care, financial operations, contact centers, or e-commerce (fintech experience is a strong plus).

  Soft & Technical Skills:

• Active listening skills, natural empathy, ability to multitask across software platforms, strong attention to detail, and sound emotional intelligence.

Working Conditions & Comprehensive Perks

• Salary: €1,100 gross/month base + €80 gross/month attendance bonus + €7.63 net/day meal allowance
• Work Schedule: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends completely off!)
• Meal Allowance: €7.63 net per day worked (provided on a dedicated meal card).
• Remote Setup: 100% remote flexibility allowing you to work from any region within mainland Portugal or the islands.
• Company Equipment: Complete professional hardware setup shipped straight to your address (PC, headset, and secure access devices).
• Professional Growth & Culture: Fully paid initial training program, inclusive team environment, clear career development paths, and wellness initiatives.