Remote Dutch Payments Support Specialist

Cross Border Talents; Lisboa; Remote; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Welcome bonus €2,000 paid over first 1

Meal allowance €7.63 per working day

Complexity bonus €80

Job summary

Cross Border Talents is seeking a Dutch-speaking Customer Support Specialist to assist customers on an online payments platform in a remote Portugal-based role. You will handle account, payment and collection inquiries, explain product details and help customers find suitable solutions.

The role requires fluent Dutch and English, 1–2 years in customer service, and strong communication, negotiation and problem-solving skills.

Qualifications

• Fluent Dutch and English communication.
• Strong communication, negotiation and problem-solving skills.
• Experience in customer service, retail, hospitality or call-centre environment preferred.

Responsibilities

• Handle inbound and outbound customer contacts through voice and written channels.
• Support customers with payment, account funding and transaction-related enquiries.
• Investigate and resolve collection-related questions professionally.
• Explain account history, product details and relevant protection policies.
• Discuss payment arrangements and record agreed follow-up actions.
• Identify and appropriately support vulnerable customers, escalating cases when needed.
• Update customer records accurately and coordinate with other teams.

Job description

Cross Border Talents is seeking a Dutch-speaking Customer Support Specialist to assist customers on an online payments platform in a remote Portugal-based role. You will handle account, payment and collection inquiries, explain product details and help customers find suitable solutions.

The role requires fluent Dutch and English, 1–2 years in customer service, and strong communication, negotiation and problem-solving skills.