Remote Dutch-Speaking Customer Support Pro

Lingo-nova; Lisboa; Remote; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Relocation support

Flight tickets provided

Private apartment room

Language courses

Annual home country flight

NIF/NISS assistance

Job summary

Lingo-nova in Lisbon, Portugal, is seeking a Dutch-speaking Customer Support Expert to assist customers remotely from Lisbon. You will handle inquiries via phone and email, ensuring a smooth customer experience for a leading Dutch e-commerce platform.

The role requires fluent Dutch and good English, a customer-service mindset, and flexibility to work in rotational shifts. Relocation to Lisbon is supported and the contract spans 12 months with potential extension.

Qualifications

• Fluent Dutch and good English (written and spoken).
• Customer service mindset and strong communication.
• Comfortable working in a rotational shift pattern.
• Willingness to relocate to Lisbon, Portugal.

Responsibilities

• Listen to customers' questions and concerns, and provide answers and solutions.
• Troubleshoot issues related to orders, deliveries, payments and returns.
• Act as point of contact for external sellers.
• Provide information about digital products.
• Escalate and reroute issues to other departments.

Skills

Dutch language

English language

Customer service

Communication skills

Rotational shifts

Willingness relocate

Job description

Lingo-nova in Lisbon, Portugal, is seeking a Dutch-speaking Customer Support Expert to assist customers remotely from Lisbon. You will handle inquiries via phone and email, ensuring a smooth customer experience for a leading Dutch e-commerce platform.

The role requires fluent Dutch and good English, a customer-service mindset, and flexibility to work in rotational shifts. Relocation to Lisbon is supported and the contract spans 12 months with potential extension.