Dutch-Speaking Remote Support Specialist — Lisbon

Lingo-nova; Lisboa; Remote; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Relocation assistance

Flight tickets provided

Language courses

Job summary

Lingo-nova in Lisbon is hiring a Dutch-Speaking Customer Support Expert to assist customers of a leading Dutch e-commerce platform. You will handle inquiries by phone and email, delivering friendly, efficient service from a modern Lisbon office.

The role involves rotating shifts, a 12-month contract with potential extension, a comprehensive relocation package (flight, airport pickup, private room), health insurance from day one, and a chance to grow in an international team.

Qualifications

• Fluent Dutch (spoken and written).
• Good English communication skills (written and spoken).
• Customer service mindset with a positive attitude.
• Willingness to relocate to Lisbon, Portugal.

Responsibilities

• Listen to customers’ questions and concerns, and provide answers and solutions.
• Troubleshoot issues related to orders, deliveries, payments and returns.
• Act as point of contact for external sellers and provide information about digital products.
• Escalate and reroute issues to other departments as needed.

Skills

Dutch (fluent)

English (good)

Customer service

Relocation willing

Job description

Lingo-nova in Lisbon is hiring a Dutch-Speaking Customer Support Expert to assist customers of a leading Dutch e-commerce platform. You will handle inquiries by phone and email, delivering friendly, efficient service from a modern Lisbon office.

The role involves rotating shifts, a 12-month contract with potential extension, a comprehensive relocation package (flight, airport pickup, private room), health insurance from day one, and a chance to grow in an international team.