Dutch-Speaking Customer Support Specialist

Nomadify; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Signing bonus up to 2,500 EUR

Resumo da oferta

Nomadify in Lisbon is seeking a Dutch-speaking customer service specialist to join our growing team. You will respond to inquiries by phone, email, and chat, resolve issues, and document interactions in our CRM.

Candidates should have customer service experience, strong problem-solving, and be able to work in a KPI-driven environment. Relocation support and a signing bonus up to 2,500 EUR may be offered; on-site work in Portugal is expected.

Qualificações

• Dutch fluency (spoken and written)
• English proficiency for internal communication
• Previous customer service, contact center, or client-facing experience preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

Responsabilidades

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with SLAs
• Resolve customer inquiries, complaints, and service issues while maintaining high satisfaction
• Document customer interactions clearly within CRM systems
• Escalate complex cases to relevant internal stakeholders
• Follow internal policies, quality standards, and compliance requirements
• Contribute to process optimization and customer experience improvements

Conhecimentos

Dutch fluency (native/near-native)

English for internal comms

Customer service experience

Problem solving

KPI-driven environment

Professionalism

Willingness to relocate/on-site work

Ferramentas

CRM systems

Descrição da oferta de emprego

Nomadify in Lisbon is seeking a Dutch-speaking customer service specialist to join our growing team. You will respond to inquiries by phone, email, and chat, resolve issues, and document interactions in our CRM.

Candidates should have customer service experience, strong problem-solving, and be able to work in a KPI-driven environment. Relocation support and a signing bonus up to 2,500 EUR may be offered; on-site work in Portugal is expected.