Dutch-speaking Customer Support Specialist – Hybrid/Onsite

Lingo-nova; Porto; Hybrid; EUR 10.044 - 12.276; Vollzeit

Benefits dieser Stelle

Base salary

Performance bonus

Meal allowance

Health insurance

Zusammenfassung

Lingo-nova in Porto, Portugal, is seeking a Dutch-speaking Customer Support Specialist to join an international service team supporting end-users of a leading telecommunications provider.

You will handle inquiries across multiple channels, assist with subscriptions, billing, and basic technical issues, and strive to deliver a high-quality, customer-focused experience. The role requires rotating shifts and on-site presence.

Qualifikationen

• Native Dutch with C2 level
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Willingness to work rotating shifts and on-site

Aufgaben

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Kenntnisse

Dutch language (C2)

Communication skills

Problem solving

Customer focus

On-site availability

Jobbeschreibung

Lingo-nova in Porto, Portugal, is seeking a Dutch-speaking Customer Support Specialist to join an international service team supporting end-users of a leading telecommunications provider.

You will handle inquiries across multiple channels, assist with subscriptions, billing, and basic technical issues, and strive to deliver a high-quality, customer-focused experience. The role requires rotating shifts and on-site presence.