Remote Dutch-Speaking Customer Care Pro (Lisbon)

Lingonova; Lisboa; Remote; EUR 8,700 - 12,000; Full time

Benefits offered by this job

Health insurance

22 days holiday

Job summary

Lingo-nova in Lisbon, Portugal, is hiring a Dutch-speaking customer support agent to serve one of the Netherlands' largest e-commerce platforms. You will handle inquiries by phone and email, ensuring friendly and efficient resolutions.

Working 40 hours per week on rotating shifts (Mon-Sun, 07:00–23:00), you’ll receive six training days and a Portuguese employment contract of about 12 months with potential for permanency after two years.

Qualifications

• Fluent Dutch language skills.
• Clear listening and problem-solving abilities.
• Comfort with handling orders, deliveries, payments and returns.
• Willingness to work rotating shifts, including weekends.

Responsibilities

• Answer customer questions by phone and e-mail.
• Troubleshoot issues with orders, deliveries, payments and returns.
• Act as the point of contact for external sellers.
• Provide information about digital products.
• Escalate and reroute issues to other departments.

Skills

Fluent Dutch

Active listening

Troubleshooting

Rotating shifts

Job description

Lingo-nova in Lisbon, Portugal, is hiring a Dutch-speaking customer support agent to serve one of the Netherlands' largest e-commerce platforms. You will handle inquiries by phone and email, ensuring friendly and efficient resolutions.

Working 40 hours per week on rotating shifts (Mon-Sun, 07:00–23:00), you’ll receive six training days and a Portuguese employment contract of about 12 months with potential for permanency after two years.