Dutch-Speaking Customer Care Ambassador – Lisbon

Lingonova; Lisboa; On-site; EUR 8,700 - 12,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

22 days holiday per year

Job summary

Lingo-nova in Lisbon is hiring a Dutch-speaking customer service agent to support a major Dutch e-commerce platform. You will handle calls and emails, troubleshoot orders, and assist external sellers with information about digital products.

The position is on-site, 40 hours per week, with rotating shifts Mon–Sun 07:00–23:00. Training lasts six days; the contract is about 12 months with potential permanence after two years. Benefits include health insurance, meal allowance, and holidays.

Qualifications

• Fluent Dutch language required.
• Strong listening and problem-solving skills.
• Comfort with troubleshooting orders, deliveries, payments and returns.
• Willingness to work rotating shifts, including weekends.

Responsibilities

• Answer customer questions and find solutions via phone and e-mail.
• Troubleshoot issues with orders, deliveries, payments and returns.
• Act as the point of contact for external sellers.
• Provide information about digital products.
• Escalate and reroute issues to other departments.

Skills

Fluent Dutch

Active listening

Problem solving

Willingness to rotate shifts

Job description

Lingo-nova in Lisbon is hiring a Dutch-speaking customer service agent to support a major Dutch e-commerce platform. You will handle calls and emails, troubleshoot orders, and assist external sellers with information about digital products.

The position is on-site, 40 hours per week, with rotating shifts Mon–Sun 07:00–23:00. Training lasts six days; the contract is about 12 months with potential permanence after two years. Benefits include health insurance, meal allowance, and holidays.