Dutch Medical Devices Support Specialist — Hybrid Role

Cross Border Talents; Porto; Hybride; EUR 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Language bonus

Meal allowance

Health & Life Insurance

Collaborative team

Relocation assistance

Hybrid work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist for a Medical Devices Project in Porto. You will be the primary contact for customers, handling product inquiries, orders, accounts, and general support across phone, email, and chat channels.

Fluent Dutch (C1/C2) and English (C1) are required, along with EU citizenship or Portuguese residency. The role offers a hybrid work arrangement and benefits including health and life insurance, meal allowance, and relocation assistance.

Qualifications

• EU citizenship or valid Portuguese residency card
• Minimum 1 year of experience in Customer Support
• Fluent in Dutch (C1/C2) and English (C1)

Responsabilités

• Deliver professional customer support via phone, email, chat, and other digital channels.
• Assist customers with product information, account inquiries, orders, deliveries, and service-related requests.
• Provide clear guidance on products, services, and support processes while following internal procedures.
• Resolve customer inquiries efficiently and escalate complex cases when needed.
• Accurately document customer interactions, actions taken, and resolutions in internal systems.

Connaissances

Analytical thinking

Creativity

Communication

Description du poste

Cross Border Talents is seeking a Customer Specialist for a Medical Devices Project in Porto. You will be the primary contact for customers, handling product inquiries, orders, accounts, and general support across phone, email, and chat channels.

Fluent Dutch (C1/C2) and English (C1) are required, along with EU citizenship or Portuguese residency. The role offers a hybrid work arrangement and benefits including health and life insurance, meal allowance, and relocation assistance.