Dutch Medical Devices Support Specialist Remote

Cross Border Talents; Porto; Híbrido; EUR 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Remote Work

Resumo da oferta

Cross Border Talents is hiring a Customer Specialist for a Medical Devices Project. You will provide professional support across phone, email, chat, and digital channels, handling product information, orders, deliveries and accounts with a focus on clear, timely solutions.

You will collaborate with internal teams to resolve issues, maintain high service standards, and continuously grow product knowledge in a regulated medical devices environment.

Qualificações

• Fluent in Dutch and English at high levels.
• EU citizenship or Portuguese residency.
• Minimum 1 year of experience in customer support.
• Strong analytical, creative, and communication abilities.
• Proactive and eager to learn in CS.

Responsabilidades

• Provide professional support via phone, email, chat and other channels.
• Assist customers with medical devices, products, orders, deliveries, accounts and services.
• Record interactions accurately in internal systems.
• Follow policies and guidelines while delivering solutions.
• Escalate complex cases to appropriate teams when needed.
• Collaborate with internal departments to resolve issues.
• Maintain high standards of customer service, accuracy and productivity.
• Stay updated on product knowledge, processes, and regulatory requirements.
• Contribute to ongoing training and improvement initiatives.

Conhecimentos

Analytical

Creative

Communication

Descrição da oferta de emprego

Cross Border Talents is hiring a Customer Specialist for a Medical Devices Project. You will provide professional support across phone, email, chat, and digital channels, handling product information, orders, deliveries and accounts with a focus on clear, timely solutions.

You will collaborate with internal teams to resolve issues, maintain high service standards, and continuously grow product knowledge in a regulated medical devices environment.