Remote Danish Automotive Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Remote Work

Job summary

Cross Border Talents is seeking an Automotive Customer Support Specialist to be the primary contact for customers across phone, email, chat and digital channels. You will provide expert assistance on vehicles, services, accounts and orders, ensuring a seamless, positive experience.

The role requires fluent Danish (C1/C2) and English (B2), EU citizenship or Portuguese residency, strong analytical and communication skills, and a proactive, learning-oriented mindset.

Qualifications

• Fluency in Danish (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency required.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Deliver professional customer support via phone, email, chat and other digital channels.
• Assist customers with inquiries related to vehicles, products, services, accounts and ownership.
• Manage orders, appointments, subscriptions, billing, and payments.
• Provide clear and accurate information about automotive products, services, and policies.
• Resolve customer concerns efficiently while maintaining high service standards.
• Escalate technical or complex issues to internal teams when necessary.
• Maintain accurate records of customer interactions and case updates.

Skills

Danish

English

Job description

Cross Border Talents is seeking an Automotive Customer Support Specialist to be the primary contact for customers across phone, email, chat and digital channels. You will provide expert assistance on vehicles, services, accounts and orders, ensuring a seamless, positive experience.

The role requires fluent Danish (C1/C2) and English (B2), EU citizenship or Portuguese residency, strong analytical and communication skills, and a proactive, learning-oriented mindset.