Danish Automotive Support Specialist (Remote)

Cross Border Talents; Faro; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Remote Work

Job summary

Cross Border Talents is seeking an Automotive Customer Support Specialist to join our global team, delivering top-tier support across phone, email, chat, and digital platforms. You will handle inquiries about vehicles, products, services, accounts, orders, subscriptions, billing, and more, ensuring a seamless customer experience.

You will be responsible for maintaining records, escalating complex issues, and staying current with industry trends while delivering professional, proactive service

Qualifications

• Fluent in Danish (C1/C2 level).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Responsibilities

• Deliver professional customer support via phone, email, chat, and other digital communication channels.
• Assist customers with inquiries related to vehicles, products, services, accounts, and ownership support.
• Manage requests involving orders, appointments, subscriptions, billing, and payments.
• Provide clear and accurate information about automotive products, services, and company policies.
• Resolve customer concerns efficiently while maintaining a high standard of service.
• Escalate technical or complex issues to the appropriate internal teams when necessary.
• Maintain accurate records of customer interactions and case updates using internal systems.
• Stay up to date with the latest automotive products, services, technologies, and industry trends through continuous learning.

Skills

Danish (C1/C2)

English (B2)

Job description

Cross Border Talents is seeking an Automotive Customer Support Specialist to join our global team, delivering top-tier support across phone, email, chat, and digital platforms. You will handle inquiries about vehicles, products, services, accounts, orders, subscriptions, billing, and more, ensuring a seamless customer experience.

You will be responsible for maintaining records, escalating complex issues, and staying current with industry trends while delivering professional, proactive service