Remote Danish-Speaking Customer Care Specialist

Cross Border Talents; Porto; Teletrabalho; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Career development programs

100% Work From Home

Resumo da oferta

Cross Border Talents is seeking a Remote Customer Service Specialist (Danish Speaker) to handle inquiries via phone, chat, and email. You will represent a prestigious European automotive brand, delivering outstanding service from a fully remote setup in Portugal.

Requirements include fluent Danish, English at B2, and at least 1 year of customer service experience. The role offers full-time employment, competitive salary with bonuses, and comprehensive training.

Qualificações

• Danish language fluency required (written & spoken).
• English at B2 level required.
• At least 1 year of customer service or call center experience.
• Interest in automotive topics and comfort with digital technologies.
• Strong attention to detail, organization, and problem-solving.

Responsabilidades

• Be the friendly and professional point of contact for customers via phone, chat, and email.
• Document customer interactions, solutions, and follow-ups in the CRM system.
• Troubleshoot and resolve questions related to digital products.
• Stay up to date with products, services, and policies to provide spot-on information.
• Collaborate with a supportive team to improve the customer experience.

Conhecimentos

Danish (Fluent)

English (B2)

Customer service experience

Automotive topics

Problem-solving

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents is seeking a Remote Customer Service Specialist (Danish Speaker) to handle inquiries via phone, chat, and email. You will represent a prestigious European automotive brand, delivering outstanding service from a fully remote setup in Portugal.

Requirements include fluent Danish, English at B2, and at least 1 year of customer service experience. The role offers full-time employment, competitive salary with bonuses, and comprehensive training.