Remote Danish Automotive Customer Specialist

Cross Border Talents; Porto; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Remote Work

Descripción de la vacante

Cross Border Talents is seeking an Automotive Customer Support Specialist to join a global team supporting a leading automotive brand. You will be the primary contact for customers via phone, email, chat, and other platforms, handling inquiries on vehicles, services, accounts, orders, and subscriptions.

Ideal candidates possess Danish and English language skills, analytical and communicative abilities, and a proactive mindset.

Formación

• Fluent in Danish (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive, eager to learn in the Travel field

Responsabilidades

• Deliver professional customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to vehicles, products, services, accounts, and ownership.
• Manage requests involving orders, subscriptions, billing, and payments.
• Provide clear and accurate information about automotive products, services, and company policies.
• Resolve customer concerns efficiently while maintaining high service standards.
• Escalate technical or complex issues to internal teams when necessary.
• Maintain accurate records of customer interactions and case updates using internal systems.
• Stay up to date with automotive products, services, technologies, and industry trends.

Conocimientos

Analytical

Creative thinking

Communication

Descripción del empleo

Cross Border Talents is seeking an Automotive Customer Support Specialist to join a global team supporting a leading automotive brand. You will be the primary contact for customers via phone, email, chat, and other platforms, handling inquiries on vehicles, services, accounts, orders, and subscriptions.

Ideal candidates possess Danish and English language skills, analytical and communicative abilities, and a proactive mindset.