Remote Customer Support (Spanish & Basque) — 24/7 Portugal

REAL Rec Solutions; Portugal; Remote; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Health insurance

Company accommodation

Christmas and holiday allowances

Possible permanent contract after 2 y

Job summary

Real Recruitment Solutions is seeking an Operations Customer Expert for a streaming platform. You will support customers with questions about accounts, billing, and technical topics, delivering friendly, professional service from a remote Portugal-based role.

Responsibilities include assisting with account management, billing inquiries, and resolving technical issues while providing product information and ensuring customer satisfaction.

Qualifications

• English level B1 required.
• Strong communication and problem-solving abilities.
• Interest in customer service and technology.
• Availability for full-time, rotational 24/7 shifts.

Responsibilities

• Provide professional and friendly customer support.
• Assist with account management and billing inquiries.
• Help customers resolve technical issues.
• Provide information about the platform's products and services.
• Ensure a high level of customer satisfaction.

Skills

English (B1)

Communication

Problem-solving

Customer service

Technology interest

Job description

Real Recruitment Solutions is seeking an Operations Customer Expert for a streaming platform. You will support customers with questions about accounts, billing, and technical topics, delivering friendly, professional service from a remote Portugal-based role.

Responsibilities include assisting with account management, billing inquiries, and resolving technical issues while providing product information and ensuring customer satisfaction.