REMOTE | Customer Support with Spanish + Basque

REAL Rec Solutions; Portogallo; Remoto; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Company accommodation

Christmas and holiday allowances

Possible permanent contract after 2 y

Descrizione del lavoro

Real Recruitment Solutions is seeking an Operations Customer Expert for a streaming platform. You will support customers with questions about accounts, billing, and technical topics, delivering friendly, professional service from a remote Portugal-based role.

Responsibilities include assisting with account management, billing inquiries, and resolving technical issues while providing product information and ensuring customer satisfaction.

Competenze

• English level B1 required.
• Strong communication and problem-solving abilities.
• Interest in customer service and technology.
• Availability for full-time, rotational 24/7 shifts.

Mansioni

• Provide professional and friendly customer support.
• Assist with account management and billing inquiries.
• Help customers resolve technical issues.
• Provide information about the platform's products and services.
• Ensure a high level of customer satisfaction.

Conoscenze

English (B1)

Communication

Problem-solving

Customer service

Technology interest

Descrizione del lavoro

As an Operations Customer Expert for a streaming platform, you will support customers with their questions and help resolve issues related to their accounts, billing, and technical matters.

Your responsibilities will include:

• Providing professional and friendly customer support.
• Assisting with account management and billing inquiries.
• Helping customers resolve technical issues.
• Providing information about the platform's products and services.
• Ensuring a high level of customer satisfaction.

Requirements:

• English at B1 level.
• Good communication and problem-solving skills.
• Interest in customer service and technology.
• Availability to work full-time in rotational 24/7 shifts.

Working conditions:

• 40 hours per week.
• 8 working hours per day plus a 1-hour lunch break.
• Remote work within the territory of Portugal, with occasional visits to Lisbon.
• Rotational shifts from Monday to Sunday, including nights, weekends, and public holidays.
• Approximately 2 weeks of training in English.

What the employer offers:

• Portuguese employment contract with a foreseeable duration of 12 months.
• Possibility of a permanent contract after 2 years.
• Health insurance from the first day of employment.
• Christmas and holiday allowances paid monthly.
• Company accommodation available for eligible candidates.

Salary with company accommodation:

• Christmas allowance: 64.67 EUR gross/month.
• Total gross cash compensation: 1059.33 EUR.

Salary without company accommodation:

• Christmas allowance: 88.42 EUR gross/month.
• Total gross cash compensation: 1262.33 EUR.

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.