Remote Content Services Associate - Claims & Ops

Syndigo; Portugal; Remote; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Generous paid time off

Health coverage

Retirement plans

Tuition reimbursement

Donation matching

Volunteer time off

Referral bonuses

Flex Fridays

Job summary

Syndigo is seeking a Content Services Support Associate I to bridge Customer Care and Production, ensuring timely investigation and resolution of client claims and requests. You will analyze claims, coordinate cross-functional teams, identify root causes, and uphold production standards and customer expectations.

The role drives continuous process improvement, collaborates on documentation, and supports rollout of new processes while maintaining high customer satisfaction and production

Qualifications

• 2+ years of professional claims, ticketing, case management, customer support, content operations, or related experience.
• Fluency in English with strong written and verbal communication.
• Curious, investigative mindset to identify root causes and propose solutions.
• Ability to work autonomously and adapt to changing priorities and workflows.
• Familiarity with data analysis tools, reporting platforms, AI-assisted tools, Excel, SharePoint, and other Microsoft 365 apps.
• Experience with Atlassian Suite and Jira is a plus.

Responsibilities

• Review, process, and resolve claims per Production guidelines and Syndigo standards.
• Liaise between Production and Customer Care to resolve client requests.
• Identify gaps and suggest solutions using Production Tools and cross‑department collaboration.
• Drive process improvements by analyzing recurring claim trends and proposing changes.
• Collaborate on documentation revisions and support adopting new processes.

Skills

Claims management

Ticketing systems

Customer communication

English fluency

Autonomous work

Tools

Excel

SharePoint

Microsoft 365

Jira

Job description

Syndigo is seeking a Content Services Support Associate I to bridge Customer Care and Production, ensuring timely investigation and resolution of client claims and requests. You will analyze claims, coordinate cross-functional teams, identify root causes, and uphold production standards and customer expectations.

The role drives continuous process improvement, collaborates on documentation, and supports rollout of new processes while maintaining high customer satisfaction and production