Customer Service Analyst, Workplace Solutions

JPMorgan Chase; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Job summary

J.P. Morgan Workplace Solutions seeks a Customer Service Analyst to be a key contact for participants. The role requires clear communication and a commitment to delivering exceptional client service via email and phone.

You will handle first- and second-level inquiries, escalate when needed, collaborate with Operations, Payments, Settlement, Trading, IT, and Product Design, and contribute to knowledge base content and training.

Qualifications

• Fluent in Czech, Swedish or any other European language.
• Excellent Customer Service skills in telephone and email etiquette.
• Strong problem solving skills.
• Client focus, interpersonal skills and ability to network.
• Proactivity and Continuous Improvement mindset.
• Maintains highest level of technical skill in field of expertise.

Responsibilities

• Provide excellent customer service via email and phone at 1st and 2nd level response.
• Escalate unresolved issues to 2nd and 3rd line support teams.
• Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
• Provide ad-hoc training and education to users as well as contribute to Knowledge base articles.
• Maintaining contact with customers throughout the ticket life cycle.
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Skills

Czech language

Swedish language

Customer service

Problem solving

Interpersonal skills

Proactivity

Education

University degree in Economics/Finance

Job description

J.P. Morgan Workplace Solutions seeks a Customer Service Analyst to be a key contact for participants. The role requires clear communication and a commitment to delivering exceptional client service via email and phone.

You will handle first- and second-level inquiries, escalate when needed, collaborate with Operations, Payments, Settlement, Trading, IT, and Product Design, and contribute to knowledge base content and training.