Hybrid Claims & Deductions Analyst

Nestlé S.A.; Linda-a-Velha; Hybride; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Flexible working environment

Annual bonus

Local and international exposure

Career progression

Nestlé Club discounts

Free coffee at the office

E-learning programs

Résumé du poste

Nestlé S.A. in Lisbon is seeking a Claims Management Specialist for our O2C team. You will analyze and resolve claims and deductions raised by customers and internal stakeholders.

The role supports continuous improvement across markets, with a hybrid work setup (2 days in office per week) and emphasis on Excel, analytics, and business terminology knowledge. We offer development opportunities, a competitive salary, annual bonus, and a diverse, international environment within Nestlé Business

Qualifications

• Degree in Business, Finance, Economics or similar preferred but not essential.
• Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules).
• Good computer skills, including Microsoft Office applications - Strong Excel knowledge is mandatory.
• Good problem solving and analytical skills.
• Positive Thinking, willingness to learn and Team Player attitude required.
• Good Organization and Prioritization skills to be able to cope with a fast pace environment.
• Strong work ethic and Respectfulness required.

Responsabilités

• Receive, register, and categorize customer claims and deductions.
• Support continuous improvement and process standardization across markets.
• Analyze KPIs on service quality and present at Daily Operations Reviews.
• Track SLA trends and perform root-cause analysis to resolve issues.

Connaissances

Excel

Analytical thinking

Problem solving

Team player

Organizational skills

MS Office

Formation

Degree in Business/Finance

Outils

MS Office

Description du poste

Nestlé S.A. in Lisbon is seeking a Claims Management Specialist for our O2C team. You will analyze and resolve claims and deductions raised by customers and internal stakeholders.

The role supports continuous improvement across markets, with a hybrid work setup (2 days in office per week) and emphasis on Excel, analytics, and business terminology knowledge. We offer development opportunities, a competitive salary, annual bonus, and a diverse, international environment within Nestlé Business