Lisbon Customer Specialist — German & English

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Attractive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is hiring a Customer Specialist in Lisbon to support passengers by phone, email and live chat, handling bookings, inquiries and issue resolution in a fast-paced aviation environment. Fluent German (C1/C2) and English (B2) are required; EU citizenship or Portuguese residency is needed.

Onsite work includes relocation support, meal allowance, health & life insurance, and a competitive compensation package.

Qualifications

• Fluent in German (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Assist passengers with bookings and changes.
• Resolve inquiries and issues with accuracy.
• Inform about schedules, baggage policies, documents.
• Document interactions in internal systems.
• Escalate complex cases per policy.
• Collaborate with internal teams for timely resolutions.
• Meet service quality and response targets.
• Stay updated on travel regulations and procedures.

Skills

German (C1/C2)

English (B2)

Analytical abilities

Communication skills

Job description

Cross Border Talents is hiring a Customer Specialist in Lisbon to support passengers by phone, email and live chat, handling bookings, inquiries and issue resolution in a fast-paced aviation environment. Fluent German (C1/C2) and English (B2) are required; EU citizenship or Portuguese residency is needed.

Onsite work includes relocation support, meal allowance, health & life insurance, and a competitive compensation package.