Remote Account Manager — Restaurant Tech SaaS

OpenTable; Lisboa; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

30 vacation days per year (23 working)

Birthday off

Company-wide week off

Therapy sessions (SpringHealth)

HeadSpace subscription

Parental leave

Flexible sick time off

Job summary

OpenTable in Lisbon, Portugal, is seeking an Account Manager to oversee a portfolio of restaurant partners across onboarding, adoption, retention and renewal. This field-based role combines home working with regular travel across the assigned territory.

You will build trusted relationships with restaurant operators, help them use OpenTable technology to improve reservation flow and guest experiences, and collaborate with teams to deliver customer outcomes and growth.

Qualifications

• 5+ years of experience in account management, customer success, consultative sales, or a related customer-facing role.
• Fluent in Portuguese and English with strong communication.
• Ability to understand customer objectives, handle objections, and influence decisions.
• Strong organizational and analytical skills for managing multiple stakeholders.
• Proficiency with Google Workspace and Salesforce; valid driving license for travel.

Responsibilities

• Manage a portfolio of restaurant partners across onboarding, adoption, retention, renewal, and growth.
• Build trusted relationships with operators through meetings, reviews, training, and visits.
• Help customers configure OpenTable to optimize reservation flow and installation handovers for Tech Support.
• Identify opportunities for marketing solutions and support renewal of expiring contracts.
• Coordinate with Technical Support, Marketing, Product and other teams to resolve issues and drive outcomes.
• Capture feedback and industry insights to suggest product improvements and marketing programs.

Skills

Account management

Customer success

Negotiation

Field-based

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Salesforce

Job description

OpenTable in Lisbon, Portugal, is seeking an Account Manager to oversee a portfolio of restaurant partners across onboarding, adoption, retention and renewal. This field-based role combines home working with regular travel across the assigned territory.

You will build trusted relationships with restaurant operators, help them use OpenTable technology to improve reservation flow and guest experiences, and collaborate with teams to deliver customer outcomes and growth.