Restaurant Growth Account Manager | Upsell & Expansion

UMAI Restaurant Software; Lisboa; Hybrid; EUR 30,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Phone allowance

Transport reimbursement

Fast career progression

International team

Hands-on experience

Ownership & autonomy

Job summary

UMAI Restaurant Software in Lisbon is seeking a driven Account Executive within Customer Success to grow existing restaurant accounts in Portugal. You will upsell modules, run demos, and build a data-driven case to expand revenue while maintaining strong relationships.

You’ll travel to venues, run trainings, and collaborate with Sales, Support, and Product to unlock additional value for clients and for UMAI.

Qualifications

• 1+ years in sales, account management, or a commercial Customer Success role, ideally in SaaS.
• A real track record in upselling/expanding accounts or in new-sales, with numbers to show for it (targets hit, revenue grown, accounts expanded, new business brought in)
• You're a closer. You're comfortable talking about price, handling objections, and asking for the signature
• You also know how to keep a client. You build long-term relationships based on trust, not pressure
• Native Portuguese and fluent English (written and spoken), Spanish or another European language nice to have
• You can read numbers and turn them into a story: you build your own reports and use data to sell
• Organised and autonomous. You manage your own portfolio, pipeline, and agenda without being chased
• You can talk to a restaurant owner during Friday service and a group's Head of Operations on Monday morning with equal ease
• Happy to be on the road visiting venues regularly

Responsibilities

• Own expansion revenue for a portfolio of existing venues and restaurant groups, with clear monthly upsell targets
• Identify, pitch, and close upsells and cross-sells: new venues within a group, premium modules, marketing tools, UPhone, integrations, and plan upgrades
• Build and manage your own pipeline: qualify opportunities, run demos, send proposals, negotiate, and follow through to signature
• Use account data (reservation volume, no-shows, feature usage, guest database) to build a business case the client can't argue with
• Run account reviews with owners and managers: show what UMAI is delivering today and what more it could deliver tomorrow
• Be the person clients call when they need something. Keep the relationship strong after the deal, not just before it
• Spot churn risk early, including competitor approaches like fixed-fee offers, and work with the team to protect the account
• Deliver venue trainings and onboarding sessions when needed, and use them to understand how each venue really works
• Keep your accounts and pipeline up to date in our tools, and report on results every week
• Work closely with Sales, Support, and Product: share what clients are asking for and what's blocking deals

Skills

Sales experience

Upselling

Closing deals

Client relationships

Portuguese (native)

English (fluent)

Data-driven

Travel willingness

Job description

UMAI Restaurant Software in Lisbon is seeking a driven Account Executive within Customer Success to grow existing restaurant accounts in Portugal. You will upsell modules, run demos, and build a data-driven case to expand revenue while maintaining strong relationships.

You’ll travel to venues, run trainings, and collaborate with Sales, Support, and Product to unlock additional value for clients and for UMAI.