Hybrid Account Manager - Growth & Retention (Lisbon)

Travelport; Lisboa; Hybrid; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Bonus program

Job summary

Travelport in Lisbon is seeking an Account Manager I to own the retention and growth of the largest regional account. This hybrid role focuses on renewals, long-term client satisfaction, and ongoing support to ensure business continuity.

You will lead senior stakeholder engagement, map customer requirements to Travelport products, and collaborate with cross-functional teams to maximize revenue while maintaining profitability.

Qualifications

• Contract/Customer Management experience.
• Educated to a degree or equivalent. Minimum of 3 years working experience in a business-to-business environment within the travel industry or Tech.
• Strong commercial skills, including ability to translate customer business requirements into definable actions by addressing the market environment.
• Excellent account/relationship management to create opportunities for business enhancement within an account.
• Strong self-management skills for pipeline management, updating sales database and reporting.
• Excellent communication and interpersonal skills - persuasive and capable of influencing senior stakeholders both internally and externally.
• Possessing a high degree of self-motivation, confidence, assertiveness, and an ability to respond to rapidly changing environments.
• Strong commercial understanding of the Travelport business model, core drivers & technology requirements.
• Will have a high degree of numeracy and financial acumen.
• Must possess an overriding desire to understand, agree and meet customer needs and exceed their expectations, constantly striving to achieve customer satisfaction.
• Ability to assess/analyze situations, grasp complexities and identify issues, applying sound judgement.

Responsibilities

• Primary Agency Sales point-of-contact for the account and represents the organization to the customer and the customer to the organization.
• Develop retention and growth strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase MIDT share and revenue.
• Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.
• Strong collaboration and matrix/dotted line team with other critical Travelport resources including but not limited to, Customer Support Managers, Search Optimization, Project Management, Solution Consultants, Solution Developers and API support resource.
• Ensure Travelport support resources are optimized to deliver the best customer experience.
• Build senior relationships throughout the customers organization and play a strategic role in growing their businesses.
• Builds and nurtures business relationships with key decision makers.
• Adopts a pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability.
• Maintains good relationships with all key individuals within a specified number of accounts and/or within a geographically defined territory.
• Responsible for mapping customer requirements for Travelport’s products and services to grow the business.
• Develops strategies and orchestrates company resources to maximize sales volume and profit goals within assigned account/territory and accordingly builds and maintains an appropriate sales plan.
• Responsible for account penetration and sales growth and manages and maintains active CRM pipeline for their account portfolio.
• Maintains complete and up to date account plans as necessary, achieving buy-in for plans with the customer.
• Build key stakeholder relationships internally at Travelport to ensure wider delivery of customer requirements.

Job description

Travelport in Lisbon is seeking an Account Manager I to own the retention and growth of the largest regional account. This hybrid role focuses on renewals, long-term client satisfaction, and ongoing support to ensure business continuity.

You will lead senior stakeholder engagement, map customer requirements to Travelport products, and collaborate with cross-functional teams to maximize revenue while maintaining profitability.