Strategic SMB Accounts Manager — Equity & Bonus Eligible

Uber; Lisboa; On-site; EUR 42,000 - 55,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber is seeking an Account Manager in Lisbon to own growth and success of a portfolio of SMB restaurant partners on Uber Eats. You will act as their primary advisor, unlocking the platform's potential and driving sustainable partnerships within a high-stakes environment.

In this role you will manage partner portfolios with urgency, use data-driven insights to optimize KPIs, and negotiate to unblock growth while ensuring partner satisfaction.

Qualifications

• Experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Native proficiency in Portuguese and professional proficiency in English.
• High school diploma or equivalent.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Skills

Account management

Negotiation

Data-driven insights

Portfolio sales

English proficiency

Portuguese (native)

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets/Excel

Job description

Uber is seeking an Account Manager in Lisbon to own growth and success of a portfolio of SMB restaurant partners on Uber Eats. You will act as their primary advisor, unlocking the platform's potential and driving sustainable partnerships within a high-stakes environment.

In this role you will manage partner portfolios with urgency, use data-driven insights to optimize KPIs, and negotiate to unblock growth while ensuring partner satisfaction.