Premium Support Specialist: AI Tools & Subscriptions (EU)

Boeva Tech; Almada; On-site; EUR 24,000 - 42,000; Full time

Benefits offered by this job

Private health insurance after signing

Meal allowance card

Holiday and Christmas allowances paid月

International and multicultural work环境

Training and onboarding program

Career development opportunities

Modern Lisbon office

Job summary

Boeva Tech is seeking a customer support professional to assist premium subscribers across a leading social media and technology ecosystem from its Lisbon office. You will handle account management, subscription inquiries, and technical guidance, delivering exceptional service and helping users maximize digital products.

The role emphasizes problem-solving, technology enthusiasm, and strong communication, with an international, multicultural environment and a comprehensive training program.

Qualifications

• Fluent English (C1 level) is required.
• Previous customer service experience.
• Strong problem-solving and analytical skills.
• Experience with account management and customer support processes.
• Comfortable assisting customers with technical issues and digital products.
• Interest in technology, AI tools, and online platforms.
• Strong communication and customer engagement skills.
• Ability to work in a fast-paced environment while maintaining high service quality.
• EU work authorization required.

Responsibilities

• Provide support to premium subscribers via various communication channels.
• Assist customers with account management, subscription changes, billing inquiries, and service-related questions.
• Troubleshoot technical issues and guide users through platform features and tools.
• Conduct outbound follow-up calls when necessary to provide personalized support and faster resolution.
• Educate users on premium features, AI-powered tools, and product capabilities.
• Identify recurring customer issues and provide feedback to improve the overall customer experience.
• Maintain accurate documentation of customer interactions and resolutions.

Skills

Customer service experience

Problem-solving

Analytical skills

Account management

Technical troubleshooting

Communication skills

English fluency

EU work authorization

Job description

Boeva Tech is seeking a customer support professional to assist premium subscribers across a leading social media and technology ecosystem from its Lisbon office. You will handle account management, subscription inquiries, and technical guidance, delivering exceptional service and helping users maximize digital products.

The role emphasizes problem-solving, technology enthusiasm, and strong communication, with an international, multicultural environment and a comprehensive training program.