Premium Subscriptions & AI Tools Support Specialist

Boeva Tech; Sintra; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Training program

International environment

Health insurance (after contract)

Meal allowance

Holiday allowances

Competitive salary + bonus

Career development

Lisbon office

Job summary

Boeva Tech in Lisbon is seeking a customer support professional to assist premium subscribers with account management, billing inquiries, and product education across an AI-powered platform.

You will troubleshoot technical issues, guide users through features, and participate in ongoing training. This role offers an international team environment, a competitive fixed salary plus bonus, and growth opportunities.

Eligibility requires EU work authorization and strong English communication.

Qualifications

• Fluent English (C1 level).
• Previous customer service experience.
• Strong problem-solving and analytical skills.
• Experience with account management and customer support processes.
• Comfortable assisting customers with technical issues and digital products.
• Interest in technology, AI tools, and online platforms.
• Strong communication and customer engagement skills.
• Ability to work in a fast-paced environment while maintaining high service quality.
• EU work authorization required.

Responsibilities

• Provide support to premium subscribers via various communication channels.
• Assist customers with account management, subscription changes, billing inquiries, and service-related questions.
• Troubleshoot technical issues and guide users through platform features and tools.
• Conduct outbound follow-up calls when necessary to provide personalized support and faster resolution.
• Educate users on premium features, AI-powered tools, and product capabilities.
• Identify recurring customer issues and provide feedback to improve the overall customer experience.
• Maintain accurate documentation of customer interactions and resolutions.

Skills

Fluent English (C1)

Customer service experience

Problem-solving

Account management

Technical support

AI tools interest

Communication skills

Fast-paced environment

Job description

Boeva Tech in Lisbon is seeking a customer support professional to assist premium subscribers with account management, billing inquiries, and product education across an AI-powered platform.

You will troubleshoot technical issues, guide users through features, and participate in ongoing training. This role offers an international team environment, a competitive fixed salary plus bonus, and growth opportunities.

Eligibility requires EU work authorization and strong English communication.