Premium Support Specialist – AI Tools & Subscriptions
Boeva Tech
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Benefits offered by this job
Job summary
Boeva Tech is seeking a customer support specialist to assist premium subscribers and explain AI-powered tools. You will handle account management, billing questions, and technical issues while delivering high-quality service to users across our social media and tech ecosystem.
You will join a global, multicultural team in Lisbon, with full training and opportunities for growth within a dynamic, tech-forward environment.
Qualifications
- Fluent English (C1) is required for daily interactions with international users.
- Previous customer service experience is essential to handle inquiries effectively.
- Strong problem-solving and analytical skills to identify and resolve issues.
- Experience with account management and support processes is preferred.
Responsibilities
- Provide support to premium subscribers via multiple channels.
- Assist with account management, billing inquiries, and feature guidance.
- Troubleshoot technical issues and explain AI-powered tools clearly.
- Record interactions and contribute to knowledge base improvements.
Skills
Job description
Boeva Tech is seeking a customer support specialist to assist premium subscribers and explain AI-powered tools. You will handle account management, billing questions, and technical issues while delivering high-quality service to users across our social media and tech ecosystem.
You will join a global, multicultural team in Lisbon, with full training and opportunities for growth within a dynamic, tech-forward environment.
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