Premium Support Specialist — AI Tools & Global Team

Boeva Tech; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Full training

International team

Health & dental insurance

Meal allowance card

Monthly holiday & Christmas allowances

Salary plus bonus

Career growth

Modern Lisbon office

Job summary

Boeva Tech is hiring for a customer support role in Lisbon, focusing on premium subscribers of a social media and tech ecosystem. You will handle account management, billing inquiries, and technical troubleshooting while educating users on AI-powered features.

The role emphasizes problem-solving, effective communication, and the ability to thrive in a fast-paced environment. EU work authorization is required.

Qualifications

• Fluent English (C1) required.
• Prior customer service experience needed.
• Strong problem-solving and analytical skills.
• Experience with account management and customer support processes.
• Comfortable assisting customers with technical issues and digital products.
• Interest in technology, AI tools, and online platforms.
• Strong communication and customer engagement skills.
• Ability to work in a fast-paced environment while maintaining high service quality.
• EU work authorization required.

Responsibilities

• Provide support to premium subscribers via various communication channels.
• Assist customers with account management, subscription changes, billing inquiries, and service-related questions.
• Troubleshoot technical issues and guide users through platform features and tools.
• Conduct outbound follow-up calls when necessary to provide personalized support and faster resolution.
• Educate users on premium features, AI-powered tools, and product capabilities.
• Identify recurring customer issues and provide feedback to improve the overall customer experience.
• Maintain accurate documentation of customer interactions and resolutions.

Skills

Fluent English (C1)

Customer service experience

Problem-solving

Account management

Technical issue support

Tech familiarity/AI tools

Communication skills

Fast-paced environment

EU work authorization

Job description

Boeva Tech is hiring for a customer support role in Lisbon, focusing on premium subscribers of a social media and tech ecosystem. You will handle account management, billing inquiries, and technical troubleshooting while educating users on AI-powered features.

The role emphasizes problem-solving, effective communication, and the ability to thrive in a fast-paced environment. EU work authorization is required.