Premium Subscriptions & AI Tools Support Specialist

Boeva Tech; Algés; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Training and onboarding

International multicultural enviroment

Private health and dental insurance

Meal allowance card

Monthly holiday and Christmas bonuses

Competitive fixed salary plus bonus

Career development opportunities

Modern Lisbon office

Job summary

Boeva Tech in Lisbon is seeking a customer support professional to assist premium subscribers and users of AI-powered tools. You will handle account management, billing inquiries, and technical troubleshooting across a fast-paced tech ecosystem.

Join an international team, receive comprehensive training, and benefit from health insurance, meal allowances, and a clear path for career growth in a modern Lisbon office.

Qualifications

• Proven experience in customer service.
• Fluent English (C1).
• Experience with account management and support processes.
• Ability to troubleshoot technical issues.
• Interest in technology and AI tools.

Responsibilities

• Provide support to premium subscribers via multiple channels.
• Assist customers with account management, subscription changes, and billing inquiries.
• Troubleshoot technical issues and guide users through platform features.
• Conduct outbound follow-ups to ensure rapid, personalized resolutions.
• Educate users on premium features and AI-powered tools.
• Identify recurring issues and feed back for process improvements.
• Maintain accurate records of customer interactions and resolutions.

Skills

Fluent English

Customer service experience

Problem solving

Communication skills

Tech-savvy

Tools

CRM software

Job description

Boeva Tech in Lisbon is seeking a customer support professional to assist premium subscribers and users of AI-powered tools. You will handle account management, billing inquiries, and technical troubleshooting across a fast-paced tech ecosystem.

Join an international team, receive comprehensive training, and benefit from health insurance, meal allowances, and a clear path for career growth in a modern Lisbon office.