Premium Subscriptions & AI Support Specialist - Lisbon

Boeva Tech; Amadora; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Meal allowance card

Holiday and Christmas allowances paid

Private health and dental insurance

Modern office in Lisbon

Career development opportunities

Job summary

Boeva Tech in Lisbon is seeking a customer support specialist to assist premium subscribers and users of AI-powered tools across a global platform. You will handle account management, resolve billing inquiries, troubleshoot technical issues, and educate users on product capabilities to maximize value.

This role rewards proactive problem-solvers who communicate clearly, thrive in a fast-paced tech environment, and enjoy working with international teams.

Qualifications

• Fluent English (C1 level).
• Previous customer service experience.
• Strong problem-solving and analytical skills.
• Experience with account management and customer support processes.
• Comfortable assisting customers with technical issues and digital products.
• Interest in technology, AI tools, and online platforms.
• Strong communication and customer engagement skills.
• Ability to work in a fast-paced environment while maintaining high service quality.
• EU work authorization required.

Responsibilities

• Provide support to premium subscribers via various communication channels.
• Assist customers with account management, subscription changes, billing inquiries, and service-related questions.
• Troubleshoot technical issues and guide users through platform features and tools.
• Conduct outbound follow-up calls when necessary to provide personalized support and faster resolution.
• Educate users on premium features, AI-powered tools, and product capabilities.
• Identify recurring customer issues and provide feedback to improve the overall customer experience.
• Maintain accurate documentation of customer interactions and resolutions.

Skills

Fluent English

Customer service

Problem solving

Account management

Technical troubleshooting

Communication

Fast-paced environment

Job description

Boeva Tech in Lisbon is seeking a customer support specialist to assist premium subscribers and users of AI-powered tools across a global platform. You will handle account management, resolve billing inquiries, troubleshoot technical issues, and educate users on product capabilities to maximize value.

This role rewards proactive problem-solvers who communicate clearly, thrive in a fast-paced tech environment, and enjoy working with international teams.