Premium Subscriptions & AI Tools Support Specialist — Lisbon

Boeva Tech; Sintra; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Private health and dental insurance

Meal allowance card

Holiday and Christmas allowances

Competitive fixed salary package

Performance-based bonus

Long-term growth and career发展

Modern office environment in Lisbon

Job summary

Boeva Tech in Lisbon is seeking a customer support specialist to help premium subscribers navigate and maximize digital products across a growing AI-powered platform. You will assist with account management, billing questions, and practical troubleshooting while delivering outstanding service.

The role offers full training, an international team, and a modern Lisbon office, with rotating shifts and 40 hours per week, aiming to maintain high-quality support and customer satisfaction.

Qualifications

• Fluent English required (C1 level).
• Experience in customer support and account management processes.
• Comfortable solving problems and providing technical guidance.
• Ability to communicate clearly and engage customers.

Responsibilities

• Provide support to premium subscribers via various channels.
• Assist customers with account management, subscription changes, and billing inquiries.
• Troubleshoot technical issues and guide users through platform features and tools.
• Conduct outbound follow-up calls to provide personalized support and faster resolution.
• Educate users on premium features, AI-powered tools, and product capabilities.
• Identify recurring issues and provide feedback to improve the customer experience.
• Maintain accurate documentation of interactions and resolutions.

Skills

English fluency

Customer service experience

Problem solving

Analytical skills

Account management experience

Technical support experience

Communication skills

EU work authorization

Job description

Boeva Tech in Lisbon is seeking a customer support specialist to help premium subscribers navigate and maximize digital products across a growing AI-powered platform. You will assist with account management, billing questions, and practical troubleshooting while delivering outstanding service.

The role offers full training, an international team, and a modern Lisbon office, with rotating shifts and 40 hours per week, aiming to maintain high-quality support and customer satisfaction.