Premium Support Specialist — AI Tools & Global Tech (Lisbon)

Boeva Tech; Cacém e São Marcos; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Meal allowance card

Monthly holiday allowances

Performance-based bonus

Career growth opportunities

Lisbon office

Job summary

Boeva Tech in Lisbon is seeking a customer support specialist to assist premium subscribers across a leading social media and technology ecosystem. You will handle account management, billing inquiries, and technical troubleshooting while educating users on AI-powered tools and product capabilities.

The role offers full training, an international environment, private health and dental insurance after contract, a meal allowance card, and a competitive fixed salary with a performance-based bonus.

Qualifications

• Fluent English requirement (C1).
• Experience in customer service.
• Ability to work in a fast-paced environment.
• Experience with account management and customer support processes.
• Comfortable solving technical issues and digital products.

Responsibilities

• Provide support to premium subscribers via various communication channels.
• Assist customers with account management, subscription changes, billing inquiries, and service-related questions.
• Troubleshoot technical issues and guide users through platform features and tools.
• Conduct outbound follow-up calls when necessary to provide personalized support and faster resolution.
• Educate users on premium features, AI-powered tools, and product capabilities.
• Identify recurring customer issues and provide feedback to improve the overall customer experience.
• Maintain accurate documentation of customer interactions and resolutions.

Skills

Fluent English

Problem solving

Communication

Job description

Boeva Tech in Lisbon is seeking a customer support specialist to assist premium subscribers across a leading social media and technology ecosystem. You will handle account management, billing inquiries, and technical troubleshooting while educating users on AI-powered tools and product capabilities.

The role offers full training, an international environment, private health and dental insurance after contract, a meal allowance card, and a competitive fixed salary with a performance-based bonus.