Global Premium Subscriptions & AI Tools Support Specialist

Boeva Tech; Lisboa; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Health and dental insurance

Meal allowance card

Holiday and Christmas allowances

Professional training and growth

Modern Lisbon office

Job summary

Boeva Tech in Lisbon is seeking a customer support professional to assist premium subscribers, manage accounts, and resolve technical questions. You will guide users through platform features and AI-powered tools, delivering high-quality service in a dynamic, tech-focused environment.

The role emphasizes problem-solving, strong communication, and the ability to educate users on advanced digital products while thriving in a fast-paced international team.

Qualifications

• Fluent English required (C1).
• Experience in customer service and account management recommended.
• Able to troubleshoot technical issues and explain digital product features.

Responsibilities

• Provide support to premium subscribers via multiple channels.
• Assist customers with account management, billing inquiries, and service questions.
• Troubleshoot technical issues and guide users through platform features.
• Conduct outbound follow-up calls to improve resolution time.
• Educate users on premium features and AI-powered tools.
• Identify recurring issues and feedback for product improvement.
• Maintain documentation of interactions and resolutions.

Skills

Fluent English

Customer service

Problem-solving

Account management

Tech-savvy

Strong communication

Job description

Boeva Tech in Lisbon is seeking a customer support professional to assist premium subscribers, manage accounts, and resolve technical questions. You will guide users through platform features and AI-powered tools, delivering high-quality service in a dynamic, tech-focused environment.

The role emphasizes problem-solving, strong communication, and the ability to educate users on advanced digital products while thriving in a fast-paced international team.