Global Premium Subscriptions Support Specialist (AI Tools)

Boeva Tech; Amadora; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Meal allowance

Career development

Job summary

Boeva Tech in Lisbon is seeking a customer support specialist to assist users of premium subscriptions and AI-powered tools across a global ecosystem. You will handle account management, billing inquiries, and technical troubleshooting while delivering exceptional service.

Working in a fast-paced, international team, you will educate users on product features, capture recurring issues, and contribute to process improvements.

Qualifications

• Fluent English (C1 level).
• Previous customer service experience.
• Strong problem-solving and analytical skills.
• Experience with account management and support processes.
• Comfortable assisting customers with technical issues and digital products.
• Interest in technology, AI tools, and online platforms.
• Strong communication and customer engagement skills.
• Ability to work in a fast-paced environment with high service quality.
• EU work authorization required.

Responsibilities

• Provide support to premium subscribers via various communication channels.
• Assist customers with account management, subscription changes, billing inquiries, and service-related questions.
• Troubleshoot technical issues and guide users through platform features and tools.
• Conduct outbound follow-up calls when necessary to provide personalized support and faster resolution.
• Educate users on premium features, AI-powered tools, and product capabilities.
• Identify recurring customer issues and provide feedback to improve the overall customer experience.
• Maintain accurate documentation of customer interactions and resolutions.

Skills

English C1

Customer service

Problem-solving

Account management

Technical support

AI interest

Communication skills

Fast-paced work

EU work permit

Job description

Boeva Tech in Lisbon is seeking a customer support specialist to assist users of premium subscriptions and AI-powered tools across a global ecosystem. You will handle account management, billing inquiries, and technical troubleshooting while delivering exceptional service.

Working in a fast-paced, international team, you will educate users on product features, capture recurring issues, and contribute to process improvements.