Premium Support Specialist - AI Tools (Lisbon)

Boeva Tech; Odivelas; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Meal allowance card

Holiday allowance (monthly)

Christmas allowance (monthly)

Modern office in Lisbon

Job summary

Boeva Tech is seeking a customer support professional to assist premium subscribers and manage accounts from our Lisbon office. You will handle billing inquiries, troubleshoot issues, and educate users on AI-powered tools to maximize product value.

The role offers comprehensive training, an international team, private health and dental insurance after contract signature, a meal allowance card, monthly holiday and Christmas allowances, and a competitive fixed salary plus performance-based bonus.

Qualifications

• Fluent English (C1 level) required.
• Previous customer service experience preferred.
• Strong problem-solving and analytical skills expected.
• Experience with account management and customer support processes is a plus.
• Comfortable troubleshooting technical issues related to digital products.

Responsibilities

• Provide support to premium subscribers via multiple channels.
• Assist with account management, subscription changes, and billing inquiries.
• Troubleshoot technical issues and guide users through platform features.
• Conduct outbound follow-up calls to deliver personalized support.
• Educate users on premium features, AI-powered tools, and product capabilities.
• Identify recurring issues and report feedback to improve service quality.
• Maintain accurate records of customer interactions and resolutions.

Skills

Fluent English

Customer service

Problem solving

Analytical skills

Account management

Digital product knowledge

Job description

Boeva Tech is seeking a customer support professional to assist premium subscribers and manage accounts from our Lisbon office. You will handle billing inquiries, troubleshoot issues, and educate users on AI-powered tools to maximize product value.

The role offers comprehensive training, an international team, private health and dental insurance after contract signature, a meal allowance card, monthly holiday and Christmas allowances, and a competitive fixed salary plus performance-based bonus.