Lisbon Premium Subscriptions & AI Tools Support Specialist

Boeva Tech; Almada; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Holiday allowances

Christmas allowances

Competitive salary with bonus

Career development

Modern Lisbon office

Job summary

Boeva Tech is seeking a customer support specialist to join our global team in Lisbon. You will help premium subscribers navigate subscriptions, troubleshoot issues, and learn about AI-powered tools.

You’ll manage accounts, answer inquiries across channels, and contribute to product education. The role offers full training, an international environment, meal allowances, and a competitive salary with performance bonuses.

Qualifications

• Fluent English (C1) is required.
• Experience in customer service or support roles.
• Strong problem-solving and analytical skills.
• Experience with account management and support processes.
• Comfortable helping customers with technical issues and digital products.
• Interest in technology, AI tools, and online platforms.
• Excellent communication and customer engagement abilities.
• Ability to work in a fast-paced environment while maintaining high service quality.

Responsibilities

• Provide support to premium subscribers via various channels.
• Assist customers with account management, subscription changes, and billing inquiries.
• Troubleshoot technical issues and guide users through platform features and tools.
• Conduct outbound follow-up calls to provide personalized support and faster resolution.
• Educate users on premium features, AI-powered tools, and product capabilities.
• Identify recurring issues and provide feedback to improve the customer experience.
• Maintain accurate documentation of customer interactions and resolutions.

Skills

Fluent English

Customer service experience

Problem solving

Account management

Technical troubleshooting

Digital products

Communication skills

Fast-paced environment

EU work authorization

Job description

Boeva Tech is seeking a customer support specialist to join our global team in Lisbon. You will help premium subscribers navigate subscriptions, troubleshoot issues, and learn about AI-powered tools.

You’ll manage accounts, answer inquiries across channels, and contribute to product education. The role offers full training, an international environment, meal allowances, and a competitive salary with performance bonuses.