Premium Support Expert - AI Tools & Billing (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Meal card €7/day (tax-free)

Performance bonus up to €300

Health & Dental Insurance

22 Days Paid Annual Leave

Training program

Job summary

Cross Border Talents in Lisbon, Portugal is hiring an Operations Customer Expert to support premium users with account navigation, billing, and renewals, while guiding them through new AI tools.

You will resolve technical inquiries via phone, email, and chat, and participate in a 40-hour week with day or night shifts. The package includes a fixed gross monthly salary, a meal card, performance bonuses, health and dental insurance, and generous annual leave.

Qualifications

• Experience in premium customer support or managed services.
• Ability to guide users on AI features and tools.
• Strong problem-solving and multi-channel communication.

Responsibilities

• Assist premium subscribers with account navigation, billing, and renewals.
• Guide users on AI tools and exclusive features.
• Solve technical inquiries via phone, email, and chat.

Skills

Customer support

Billing inquiries

Account navigation

Renewals

AI tools guidance

Technical troubleshooting

Tools

CRM software

Job description

Cross Border Talents in Lisbon, Portugal is hiring an Operations Customer Expert to support premium users with account navigation, billing, and renewals, while guiding them through new AI tools.

You will resolve technical inquiries via phone, email, and chat, and participate in a 40-hour week with day or night shifts. The package includes a fixed gross monthly salary, a meal card, performance bonuses, health and dental insurance, and generous annual leave.