Lisbon On-site Operations & AI Support Expert

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Base salary

Bonus

Health coverage

Onboarding

Modern workplace

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert to deliver premium multi-channel support (chat, email, phone) for users of leading global social platforms. You will assist with account setup, billing inquiries, and navigate AI feature rollouts in a fast-paced, on-site environment.

This 40-hour weekly role offers a base gross salary of €1,237.83 with a potential €300 monthly bonus, private health coverage, onboarding pay, and a modern workplace near major

Qualifications

• Fluent English required.
• Strong communication with customers.
• Ability to adapt to various tech platforms.

Responsibilities

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.
• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.
• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

Skills

Fluent English

Customer communication

Technical adaptability

Rotating shifts

Job description

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert to deliver premium multi-channel support (chat, email, phone) for users of leading global social platforms. You will assist with account setup, billing inquiries, and navigate AI feature rollouts in a fast-paced, on-site environment.

This 40-hour weekly role offers a base gross salary of €1,237.83 with a potential €300 monthly bonus, private health coverage, onboarding pay, and a modern workplace near major