English Premium Support Specialist for AI & Billing

Cross Border Talents; Lisboa; Sur place; EUR 13 000 - 15 000; Plein temps

Avantages offerts par ce poste

Health & Dental Insurance

Meal Allowance

Paid Time Off

Onboarding Training

Résumé du poste

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to deliver high-touch support to premium subscribers. You will guide account setup, billing inquiries, and renewals while showcasing AI features and exclusive tools.

Join a 40-hour workweek on a 24/7 rotation, with day and night shifts. The role offers a fixed monthly package plus a performance bonus, meal allowance, and private health coverage.

Qualifications

• Fluent in English.
• Passion for tech, AI, and digital communication.
• Experience in premium customer support or VIP user care.
• Ability to work in a fast-paced 24/7 rotation.

Responsabilités

• Manage account and billing inquiries for premium subscribers.
• Educate users on AI features and premium tools.
• Handle inquiries via phone, email, and chat with swift resolutions.
• Diagnose and resolve app or platform issues.
• Share user feedback to improve the platform experience.

Connaissances

Customer support

Communication

Tech troubleshooting

AI tools knowledge

Outils

CRM software

Ticketing systems

Support dashboards

Description du poste

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to deliver high-touch support to premium subscribers. You will guide account setup, billing inquiries, and renewals while showcasing AI features and exclusive tools.

Join a 40-hour workweek on a 24/7 rotation, with day and night shifts. The role offers a fixed monthly package plus a performance bonus, meal allowance, and private health coverage.