Premium Door Host – Luxury Hotel Welcome Expert

Hyatt Hotels Corporation; Lisboa; Híbrido; EUR 11.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary nights

Staff meals

Birthday day off

Uniform provided

Employee discounts

Learning & development

Recognition programs

Wellbeing initiatives

Descripción de la vacante

Andaz Lisbon, part of the Hyatt Hotels Corporation, seeks a Door Host to greet guests warmly on arrival and guide them through check-in and lobby areas. This frontline role emphasizes elegance, attentiveness, and proactive guest assistance in a luxury setting.

You will coordinate with Reception, Concierge, and Valet to ensure smooth arrivals and departures, help with luggage, and deliver information about hotel services with a friendly, professional demeanor.

Formación

• High school diploma (or equivalent).
• Previous experience in luxury hospitality is an advantage.
• Fluent in English and Portuguese (additional languages are a plus).
• Strong communication skills, friendliness, and professional posture.
• Physical ability to lift and move luggage.
• Schedule flexibility (shift work including weekends and holidays).
• Service mindset; attention to detail; discretion and reliability; proactivity and agility; teamwork; interpersonal communication.

Responsabilidades

• Warmly welcome guests upon arrival with courtesy and professionalism.
• Assist with luggage during arrival and departure, ensuring careful and efficient handling.
• Identify VIP guests, frequent guests, or those with special needs and provide tailored assistance.
• Escort guests to their rooms, briefly and courteously introducing the hotel’s facilities and services.
• Maintain organization of the lobby, entrance hall, and exterior areas under their responsibility.
• Coordinate with Reception, Concierge, and Valet to ensure smooth arrival and departure flow.
• Assist with internal transport of packages, luggage, or personal belongings as requested.
• Provide basic information about hotel services and local attractions using warm and empathetic communication.
• Ensure the safety of guests’ belongings during transport and storage.
• Adhere to hotel standards regarding conduct, personal presentation, and hospitality.

Conocimientos

Fluent in English

Fluent in Portuguese

Communication skills

Professional posture

Teamwork

Discretion

Customer service mindset

Luggage handling

Educación

High school diploma

Descripción del empleo

Andaz Lisbon, part of the Hyatt Hotels Corporation, seeks a Door Host to greet guests warmly on arrival and guide them through check-in and lobby areas. This frontline role emphasizes elegance, attentiveness, and proactive guest assistance in a luxury setting.

You will coordinate with Reception, Concierge, and Valet to ensure smooth arrivals and departures, help with luggage, and deliver information about hotel services with a friendly, professional demeanor.