Door Host/ Bagageiro

Hyatt Hotels Corporation; Lisboa; Hybrid; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Complimentary nights

Staff meals

Birthday day off

Uniform provided

Employee discounts

Learning & development

Recognition programs

Wellbeing initiatives

Job summary

Andaz Lisbon, part of the Hyatt Hotels Corporation, seeks a Door Host to greet guests warmly on arrival and guide them through check-in and lobby areas. This frontline role emphasizes elegance, attentiveness, and proactive guest assistance in a luxury setting.

You will coordinate with Reception, Concierge, and Valet to ensure smooth arrivals and departures, help with luggage, and deliver information about hotel services with a friendly, professional demeanor.

Qualifications

• High school diploma (or equivalent).
• Previous experience in luxury hospitality is an advantage.
• Fluent in English and Portuguese (additional languages are a plus).
• Strong communication skills, friendliness, and professional posture.
• Physical ability to lift and move luggage.
• Schedule flexibility (shift work including weekends and holidays).
• Service mindset; attention to detail; discretion and reliability; proactivity and agility; teamwork; interpersonal communication.

Responsibilities

• Warmly welcome guests upon arrival with courtesy and professionalism.
• Assist with luggage during arrival and departure, ensuring careful and efficient handling.
• Identify VIP guests, frequent guests, or those with special needs and provide tailored assistance.
• Escort guests to their rooms, briefly and courteously introducing the hotel’s facilities and services.
• Maintain organization of the lobby, entrance hall, and exterior areas under their responsibility.
• Coordinate with Reception, Concierge, and Valet to ensure smooth arrival and departure flow.
• Assist with internal transport of packages, luggage, or personal belongings as requested.
• Provide basic information about hotel services and local attractions using warm and empathetic communication.
• Ensure the safety of guests’ belongings during transport and storage.
• Adhere to hotel standards regarding conduct, personal presentation, and hospitality.

Skills

Fluent in English

Fluent in Portuguese

Communication skills

Professional posture

Teamwork

Discretion

Customer service mindset

Luggage handling

Education

High school diploma

Job description

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Newly opened, Andaz Lisbon is an exciting luxury lifestyle hotel in the Portuguese capital and represents a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon is the second Hyatt ‑ branded hotel in Lisbon.

Located in the heart of Lisbon’s vibrant Baixa district, along the city’s main pedestrian street, Rua Augusta, the hotel is spread across five distinct buildings, including the former headquarters of one of Portugal’s major banks, Banco Português de Investimento (BPI).

The central building houses 170 guestrooms, while the four surrounding satellite buildings offer a selection of exclusive private suites. As a unique Urban Resort in the city center, Andaz Lisbon invites guests to fully immerse themselves in the local culture and experience the true essence of Lisbon.

Andaz Lisbon is looking for a Door Host to join its team!

The role will be responsible for being the first physical point of contact with guests upon their arrival at the hotel. This position ensures a warm and efficient welcome, delivering an arrival experience that reflects the lifestyle concept of sophistication, authenticity, and personalization. The Door Host acts with an elegant demeanor, strong attention to detail, and proactivity, anticipating guest needs from the moment they arrive until their departure.

Main Responsibilities

• Warmly welcome guests upon arrival with courtesy and professionalism.


• Assist with luggage during arrival and departure, ensuring careful and efficient handling.


• Identify VIP guests, frequent guests, or those with special needs and provide tailored assistance.


• Escort guests to their rooms, briefly and courteously introducing the hotel’s facilities and services.


• Maintain organization of the lobby, entrance hall, and exterior areas under their responsibility.


• Coordinate with Reception, Concierge, and Valet to ensure smooth arrival and departure flow.


• Assist with internal transport of packages, luggage, or personal belongings as requested.


• Provide basic information about hotel services and local attractions using warm and empathetic communication.


• Ensure the safety of guests’ belongings during transport and storage.


• Adhere to hotel standards regarding conduct, personal presentation, and hospitality.

Qualifications

• High school diploma (or equivalent).


• Previous experience in luxury hospitality is an advantage.


• Fluent in English and Portuguese (additional languages are a plus).


• Strong communication skills, friendliness, and professional posture.


• Physical ability to lift and move luggage.


• Schedule flexibility (shift work including weekends and holidays).


• Service mindset; attention to detail; discretion and reliability; proactivity and agility; teamwork; interpersonal communication.

Care Connects us at Hyatt - we open doors, we welcome you and we care.

Benefits

• A motivated and connected team;


• 12 complimentary nights per year at other Hyatt properties worldwide, plus colleague rates and family/ friends discounts;


• A day off offered by the company on your birthday;


• Uniform provided;


• Meals available at our staff canteen;


• 50% discount across the hotel’s outlets;


• Learning and development opportunities within Hyatt;


• Recognition programs and rewards;


• And a company that truly cares.

Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work.