Front Desk Host: Warm Welcome & Guest Experience

Hilton; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Job summary

Hilton in Lisboa is seeking a Front Office Host to deliver a warm welcome at arrival, manage check-in and check-out, and guide guests through our hotel services. You’ll blend front desk duties with F&B touchpoints, share local knowledge, promote hotel amenities, respond to guest requests with care, and collaborate with housekeeping, F&B, and stewarding to create memorable stays.

The role emphasizes hospitality, integrity, teamwork, and accountability as core values that help us light up every

Qualifications

• A passion for spreading the light and warmth of Hospitality.

Responsibilities

• Deliver a warm welcome: greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
• Collaborate for success: deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, including housekeeping, F&B service and stewarding

Job description

Hilton in Lisboa is seeking a Front Office Host to deliver a warm welcome at arrival, manage check-in and check-out, and guide guests through our hotel services. You’ll blend front desk duties with F&B touchpoints, share local knowledge, promote hotel amenities, respond to guest requests with care, and collaborate with housekeeping, F&B, and stewarding to create memorable stays.

The role emphasizes hospitality, integrity, teamwork, and accountability as core values that help us light up every