In‑Room Dining Waiter/Waitress – Luxury Hotel Experience

Hyatt Hotels Corporation; Lisboa; Sur place; EUR 15 000 - 23 000; Plein temps

Avantages offerts par ce poste

Complimentary nights

Staff discounts

Birthday off

Uniform provided

Staff meals

Outlets discount

Development opportunities

Recognition programs

Caring company

Résumé du poste

Andaz Lisbon, a luxury Hyatt property in the heart of Lisbon, is seeking an In‑Room Dining Waiter/Waitress to deliver personalised, high‑quality in‑room dining experiences. You will take orders, coordinate with the kitchen, and ensure guests receive impeccable service and attention to detail from order to delivery and collection.

The role emphasizes guest satisfaction, presentation standards, and collaboration with hotel departments to maintain the brand’s premium experience.

Qualifications

• Excellent verbal communication and professional presentation.
• Strong customer focus and passion for delivering personalized service.
• Agility, attention to detail, and strong organizational skills.
• Ability to work independently while maintaining a team‑oriented mindset.
• Good understanding of food and beverage service standards.
• Knowledge of wines and gastronomy is a plus.
• Ability to remain calm, professional, and courteous under pressure.
• Fluency in English; additional languages are an advantage.
• Previous experience in Room Service, Food & Beverage, or luxury environments is preferred.
• Technical training or courses in hospitality, gastronomy, or related fields are a plus.

Responsabilités

• Perform complete opening and closing duties for the In‑Room Dining operation
• Take and process guest orders accurately and efficiently, following company standards
• Deliver food and beverages to guest rooms promptly while maintaining presentation and quality standards
• Set up and clear trays, trolleys, and in‑room dining tables according to service procedures
• Ensure all in‑room dining equipment, materials, and service tools are clean, organized, and in excellent condition
• Monitor delivery times and coordinate closely with the kitchen to ensure smooth service
• Provide guests with information regarding menu items and make recommendations when appropriate
• Follow all company policies, procedures, and brand standards
• Maintain a polished, professional personal appearance in line with Andaz standards
• Protect proprietary and confidential information and safeguard company assets
• Anticipate guest needs, handle requests efficiently, and resolve concerns promptly
• Communicate clearly and professionally with guests and colleagues
• Build and maintain positive, collaborative working relationships across departments
• Meet all quality assurance expectations and brand service standards

Connaissances

Excellent communication

Customer focus

Attention to detail

Independence with teamwork

Food & beverage knowledge

Wine knowledge

Calm under pressure

English fluency

Room Service experience

Description du poste

Andaz Lisbon, a luxury Hyatt property in the heart of Lisbon, is seeking an In‑Room Dining Waiter/Waitress to deliver personalised, high‑quality in‑room dining experiences. You will take orders, coordinate with the kitchen, and ensure guests receive impeccable service and attention to detail from order to delivery and collection.

The role emphasizes guest satisfaction, presentation standards, and collaboration with hotel departments to maintain the brand’s premium experience.